Privacy Policy
Quick Answers
Does The Vacuum District sell or share my personal information?
No, we do not sell or rent customer personal information. We share only what's necessary with service providers like Shopify, payment processors, and email marketing tools so they can do their job.
What personal information do you collect?
Name, billing and shipping address, email, phone number, order details, payment and transaction information, service history, and website usage information, among other details listed below.
Is my payment card information stored by The Vacuum District?
No. Payment card information is processed securely through our payment provider and is not stored directly by us.
Can I unsubscribe from marketing emails?
Yes, at any time, using the unsubscribe link in our emails or by contacting us directly.
What privacy rights do I have?
Under Canadian privacy law, including PIPEDA where applicable, you can request access to your information, ask us to correct inaccuracies, or withdraw consent for non-essential uses such as marketing.
Will my product review be made public?
Yes. Review content, name, initials, or other submitted details may be displayed publicly. Don't include sensitive personal information in a public review.
The Vacuum District is a Calgary-based vacuum, repair, and home care retailer. We collect personal information only as needed to operate our store, process orders, provide customer service, fulfill shipping, manage repairs, improve our website, and send marketing communications when customers have opted in.
We do not sell or rent customer personal information.
Information We Collect
When you place an order, create an account, request service, contact us, or interact with our website, we may collect information such as:
- name
- billing and shipping address
- email address
- phone number
- order details
- payment and transaction information
- product and service history
- customer service messages
- repair or service request details
- website usage information; and
- marketing preferences
Payment card information is processed securely through our payment provider and is not stored directly by The Vacuum District.
How We Use Your Information
We use personal information to:
- process and fulfill orders
- arrange shipping and delivery
- provide customer support
- help with product compatibility questions
- manage returns, exchanges, warranties, and repairs
- send order confirmations and updates
- send marketing emails only where permitted
- request or display product reviews where applicable
- improve our website, product selection, and customer experience
- detect fraud or misuse; and
- comply with legal, tax, accounting, and business obligations
Third-Party Services
To operate our online store and serve customers, we may use third-party service providers. These may include:
- Shopify for ecommerce hosting, checkout, and store operations
- Shopify Payments or other payment processors for secure payment processing
- Klaviyo for email marketing and customer communications
- Judge.me or similar review platforms for customer reviews
- ShipStation or other shipping tools for fulfillment and shipping labels
- Google Analytics / Google Tag Manager for website analytics
- Google Ads, Meta, or other advertising platforms, if advertising tracking is enabled
- SMS, chat, customer service, or review request tools, if enabled; and
- other tools required to operate the website, process orders, or communicate with customers
These providers may process personal information on our behalf. We share only the information reasonably necessary for them to provide their services.
Marketing Communications
If you subscribe to our emails or otherwise opt in to marketing, we may send you updates about products, promotions, services, or store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
Cookies and Analytics
Our website may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, understand site usage, improve performance, and support marketing or advertising.
You can adjust cookie settings through your browser. Some site features may not work properly if cookies are disabled.
Reviews
If you submit a product review, your review content, name, initials, or other submitted details may be displayed publicly on the website.
Please do not include sensitive personal information in a public review.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, or loss.
No online system can be guaranteed completely secure, but we work with reputable ecommerce, payment, shipping, marketing, and customer service platforms to support secure handling of customer information.
Your Privacy Rights
Canadian privacy laws, including PIPEDA where applicable, give individuals rights regarding their personal information. You may request access to personal information we hold about you, ask us to correct inaccurate information, or withdraw consent for non-essential uses such as marketing.
To make a privacy request, contact us at:
Email: info@vacuumdistrict.caPhone: (403) 454-4822
Retention
We retain personal information only as long as reasonably necessary for business, legal, tax, accounting, warranty, fraud-prevention, customer service, and operational purposes.
Contact Us
Questions about this Privacy Policy can be sent to:
The Vacuum District11566 24 St SE #303
Calgary, AB T2Z 3J3
Phone: (403) 454-4822
Email: info@vacuumdistrict.ca