Returns & Refunds
Quick Answers
How long do I have to return an item?
Most eligible online orders may be returned within 30 days of purchase if new, unused, and approved with a Return Authorization number. In-store purchases may be eligible for exchange or store credit within 30 days with proof of purchase.
Do I need authorization before returning an online order?
Yes. Contact us first to request a Return Authorization (RA) number. Returns sent without one may not be accepted or processed.
Can I get a refund for an in-store purchase?
In-store purchases qualify for exchange or store credit within 30 days with proof of purchase. Cash or original payment method refunds are at our discretion and may require manager approval.
How long does it take to receive my refund?
Approved refunds are processed within 7 to 10 business days once your return is received and inspected. Your bank may take additional time to post it.
What items are not eligible for return?
Special orders, commercial vacuums, installed components, used parts, opened or used Maison Berger products, and completed repair labour are final sale.
Is repair labour refundable?
No. Repair labour fees are non-refundable once the work has been completed.
Most eligible online orders may be returned within 30 days of the purchase date if the item is new, unused, in original packaging, complete with all included materials, and approved with a Return Authorization number.
In-store purchases may be eligible for exchange or store credit within 30 days with proof of purchase. Some items are final sale, including special orders, commercial vacuums, installed components, used parts, opened or used Maison Berger products, and completed repair labour.
If you are unsure whether your item qualifies, please contact us before sending anything back.
Our Commitment to You
At The Vacuum District, your satisfaction is important to us. Whether you shopped online or visited our SE Calgary showroom, we want you to feel confident about your purchase.
If something is not right, please contact us and we will help you with the next step.
Online & Shipped Orders
30-Day Return Window
Most eligible products purchased online from The Vacuum District may be returned within 30 days of the purchase date, subject to the conditions below.
To qualify for a return, items must be:
- new and unused
- in their original packaging
- complete with all manuals, parts, accessories, and included materials
- in resaleable condition; and
- accompanied by proof of purchase
Approved refunds are issued to the original payment method.
Original shipping fees are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.
How to Start an Online Return
Before sending anything back, please contact us to request a Return Authorization number, also known as an RA number.
You can contact us by phone at (403) 454-4822 or through our Contact page.
Once your return is approved:
- Write the RA number on the outside of the shipping box or on a separate label. Do not write directly on the product packaging.
- Include a copy of your order confirmation, or include your name, address, phone number, and order details inside the package.
- Ship the item back to us using a trackable shipping method.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, incorrect, or the return is due to our error.
Returns sent without an RA number may not be accepted or processed. Items returned with an RA number that does not match the approved item may be refused.
Refund Timing
Once your return is received and inspected, we will notify you whether the return has been approved.
Approved refunds are processed within 7 to 10 business days. Your bank or credit card provider may take additional time to post the refund to your account.
Returned items that are incomplete, damaged, used, missing packaging, or not in resaleable condition may be refused or approved for a partial refund at our discretion.
Damaged, Defective, or Incorrect Items
If your online order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging.
Please keep the item, packaging, shipping box, and all packing materials until we have reviewed the issue.
In-Store Purchases
30-Day Exchange or Store Credit
Products purchased in-store at our Calgary showroom may be returned or exchanged within 30 days of purchase with proof of purchase, subject to the conditions below.
To qualify, returned items must be:
- new and unused
- in their original packaging
- complete with all included accessories, manuals, and documentation
- in resaleable condition; and
- accompanied by proof of purchase
How to Return an In-Store Purchase
Please bring the item and your original receipt to our showroom:
The Vacuum District11566 24 St SE #303
Calgary, AB T2Z 3J3
Our team will review the item and help with an exchange or store credit where eligible.
Cash refunds and refunds to the original payment method for in-store purchases are handled at our discretion and may require manager approval.
Items Not Eligible for Return
The following items are final sale and cannot be returned unless required by applicable law or approved by The Vacuum District:
- special order products sourced specifically for your order
- custom-configured products, including products assembled, modified, or configured specifically for your order
- commercial vacuums and complete commercial packages
- complete bundled systems or packages that have been opened, used, installed, or are missing components
- central vacuum components, installation kits, or parts that have already been installed
- Maison Berger fragrances, liquid refills, lamps, diffusers, or accessories that have been opened, filled, burned, used, damaged, or are missing original packaging
- electrical parts, batteries, filters, bags, hoses, wands, tools, or accessories that have been used or installed
- items without proof of purchase
- items without original packaging or included accessories
- items damaged through misuse, neglect, improper installation, or normal wear and tear
- items returned without prior authorization, where authorization is required; and
- items returned with an RA number that does not match the approved item
Items returned in a way that does not match the approved return request may be refused. Any return shipping in those cases will be the customer's responsibility.
Special Orders
Some products may need to be specially ordered for you. If an item is a special order and is not eligible for return, we will let you know before the purchase is finalized.
Exchanges
If you ordered the wrong compatible part, bag, filter, hose, wand, tool, battery, or accessory, please contact us. We will do our best to help you identify the correct item.
Exchanges are subject to product condition, availability, proof of purchase, and the exclusions listed in this policy.
Repair Services
Repair labour fees are non-refundable once the repair work has been completed.
If you have a concern after a repair, please contact us promptly. We will review the issue with you and determine the best next step.
Additional parts, unrelated issues, misuse, or new damage may result in additional charges.
Warranty & Manufacturer Defects
Many products we carry are backed by manufacturer warranties. Warranty coverage, duration, and claim requirements vary by brand and product.
If your item has a defect or stops working as expected after the return window, please contact us. We can help facilitate warranty service or direct you to the appropriate brand support where applicable.
Manufacturer warranties are separate from The Vacuum District's return policy, and warranty approval is determined by the manufacturer.
Questions?
We are always happy to help.
Phone: (403) 454-4822Contact: Contact page
11566 24 St SE #303, Calgary, AB T2Z 3J3
Hours: Mon–Fri 9am–5pm | Sat 10am–4pm | Sun Closed