Terms of Service
Quick Answers
Can The Vacuum District cancel my order?
Yes, for reasons like an unavailable item, a pricing error, a payment issue, suspected fraud, or shipping restrictions. If you already paid, you'll be refunded for the cancelled portion.
What currency are prices listed in?
Canadian dollars unless otherwise stated. Prices, promotions, and availability can change without notice.
Are repair labour fees refundable?
No, not once the work is completed. Additional parts, unrelated faults, or new damage found during service may add charges.
Are delivery timelines guaranteed?
No. They're carrier estimates, not guarantees, unless the shipping service specifically includes one.
Are manufacturer warranties the same as your return policy?
No, they're separate. Coverage and approval are determined by the manufacturer, not The Vacuum District.
What law governs these terms?
The laws of the Province of Alberta and the applicable laws of Canada.
By using The Vacuum District website or placing an order with us, you agree to the following terms.
Store Information
The Vacuum District is a Calgary-based retailer specializing in vacuums, vacuum parts, accessories, repairs, Maison Berger products, and related home care products.
Orders
When you place an order, you agree that the information you provide is accurate, complete, and current.
We reserve the right to refuse, cancel, or limit any order if:
- the item is unavailable
- there is a pricing or product information error
- payment cannot be processed
- the order appears fraudulent or suspicious
- shipping restrictions apply; or
- we are otherwise unable to fulfill the order
If we cancel an order after payment has been processed, we will issue a refund for the cancelled portion of the order.
Pricing and Availability
All prices are listed in Canadian dollars unless otherwise stated.
Prices, promotions, product availability, and specifications may change without notice. We make reasonable efforts to display accurate product information, but errors may occur.
We reserve the right to correct errors, update information, or cancel orders affected by incorrect pricing, product descriptions, inventory status, or other mistakes.
Product Information and Compatibility
We do our best to provide accurate product descriptions, images, specifications, and compatibility information.
Product images may be representative and may differ slightly from the actual item. Packaging, colours, labels, attachments, and product details may change depending on manufacturer updates.
If you are unsure whether a vacuum part, bag, filter, hose, wand, tool, battery, or accessory is compatible with your machine, please contact us before purchasing. We are happy to help you choose the correct product.
Repairs and Services
Repair and service information on this website is provided for general guidance. Actual repair needs, pricing, parts availability, and service timelines may vary after inspection.
Repair labour fees are non-refundable once work is completed. Additional parts, unrelated faults, misuse, or new damage may result in additional charges.
Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Please review the Refund Policy before purchasing, especially for special orders, commercial products, installed central vacuum components, Maison Berger fragrances, electrical parts, batteries, repair services, and other excluded items.
Shipping
Shipping is governed by our Shipping Policy.
Delivery timelines are estimates provided by carriers and are not guaranteed unless the selected shipping service specifically includes a guarantee.
Manufacturer Warranties
Some products include manufacturer warranties. Warranty coverage, duration, and claim requirements vary by brand and product.
Manufacturer warranties are separate from The Vacuum District's return policy. We may help guide customers through the warranty process where applicable, but warranty approval is determined by the manufacturer.
Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use the website for unlawful purposes.
Intellectual Property
All website content, including text, images, graphics, logos, layout, and design elements, is owned by or licensed to The Vacuum District unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.
Third-Party Links
Our website may include links to third-party websites. These links are provided for convenience only. We are not responsible for the content, accuracy, policies, or practices of third-party websites.
Limitation of Liability
To the extent permitted by law, The Vacuum District is not liable for indirect, incidental, special, or consequential loss or damage arising from the use of this website, products purchased from us, delivery delays, service interruptions, product misuse, improper installation, or reliance on website information.
Where liability cannot be excluded, our total liability is limited to the amount paid for the product or service related to the claim.
Website Availability
We aim to keep the website available and functioning, but we do not guarantee uninterrupted or error-free access.
We are not responsible for losses, delays, or inconvenience caused by website downtime, technical issues, platform outages, maintenance, internet disruptions, or third-party service interruptions.
Governing Law
These terms are governed by the laws of the Province of Alberta and the applicable laws of Canada.
Contact Us
Questions about these Terms of Service can be sent to:
The Vacuum District11566 24 St SE #303
Calgary, AB T2Z 3J3
Phone: (403) 454-4822
Email: info@vacuumdistrict.ca