Shipping Policy
Quick Answers
Can I pick up my order locally instead of having it shipped?
Yes, when selected at checkout or confirmed by our team, from our Calgary showroom. Wait for confirmation that your order is ready before coming to pick it up.
What should I do if my order arrives damaged?
Contact us as soon as possible and keep the item, packaging, shipping box, and packing materials. Photos may be required to review the issue with the carrier.
Are shipping fees refundable if I return an item?
Only if the return is due to our error or the item arrived damaged, defective, or incorrect. Return shipping costs are otherwise the customer's responsibility.
What happens if my package is lost or delayed?
Contact us and we'll help review the tracking information. Once the carrier has the order, delivery timing and investigations are controlled by them.
Is delivery time guaranteed?
No, unless the shipping method selected specifically includes a guaranteed delivery service.
The Vacuum District ships vacuums, parts, accessories, Maison Berger products, and home care products from Calgary, Alberta.
Order Processing
Most orders are processed during regular business hours:
Orders placed outside business hours, on weekends, or on holidays will be processed on the next business day.
Processing times may vary for special order items, commercial products, large equipment, fragrance liquids, or items that are temporarily out of stock.
Shipping Rates
Shipping rates are calculated at checkout based on the order, destination, size, weight, and available shipping method.
Some fragrance liquids, oversized products, heavy equipment, commercial products, or special-order items may have shipping restrictions or may require a custom shipping quote depending on carrier rules and destination.
If a custom shipping quote or shipping adjustment applies to your order, we will contact you before fulfillment.
Delivery Times
Estimated delivery times are provided by the shipping carrier and may vary depending on destination, weather, carrier delays, holidays, or other circumstances outside our control.
Delivery estimates are not guaranteed unless the selected shipping method specifically includes a guaranteed delivery service.
Local Pickup
Local pickup may be available when selected at checkout or confirmed by our team.
Pickup orders are available from our Calgary showroom:
The Vacuum District11566 24 St SE #303
Calgary, AB T2Z 3J3
Please wait until you receive confirmation that your order is ready before coming to pick it up.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
The Vacuum District is not responsible for delays, failed delivery, lost shipments, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible.
Please keep the item, packaging, shipping box, and all packing materials. Photos may be required so we can review the issue with the shipping carrier.
Lost or Delayed Packages
If your package appears delayed or lost, contact us and we will help review the tracking information.
Once an order has been transferred to the shipping carrier, delivery timing, scanning updates, and carrier investigations are controlled by the carrier.
Shipping Fees and Returns
Original shipping fees are non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.
Return shipping costs are the responsibility of the customer unless otherwise approved by The Vacuum District.
Questions
Questions about shipping?
Phone: (403) 454-4822Email: info@vacuumdistrict.ca